Frequently Asked Questions
PRODUCT AND SIZE AVAILABILITY
To get a better idea of the clothing sizes, check the size charts in the article description. Please understand that we currently do not offer any special sizes, such as XS or XXXL. If something is not on stock and hasn't been in a little while, feel free to drop us a quick mail at firstname.lastname@example.org.
All prices are quoted in Euro and include the value added tax (VAT) of 19% but exclude any shipping costs. Please keep in mind that we are based in Germany and won't cover any potential import taxes, customs or tariffs in the destination country. For shipping costs, please see the next paragraph.
We do offer international shipping across the globe. Please understand that shipping costs as well as delivery times will depend on your location. Shipping rates and options will be displayed during checkout.
Our warehouse is based in Europe, i.e. shipping to the European Union will tend to be cheaper and faster, the rest of the world may take a few more days. Exact prices and delivery times will depend on your country and the weight of the package and can be looked up as part of the checkout.
We currently accept all major credit cards - American Express, MasterCard and VISA - as well as PayPal. Other options are in the process of being implemented but not supported for the time being. For special requests, please send us an email to email@example.com.
Yes, we do accept returns. If you are not completely satisfied with your order, you may return or exchange any unused or defective products within 14 days. We try to process all returns as fast as possible but it may take a couple of days for us to process everything. Please feel free to mail us in case of any issues.
Any questions? Suggestions? Criticism? Feel free to send us an email to firstname.lastname@example.org and we will try to get back to you as quickly as possible and help wherever we can!